Refund Policy

Effective date: 8 October 2026 · Last updated: 18 October 2026

For Samuel is operated by Kin Tho (ABN 37 320 140 514), Australia. All subscription payments for For Samuel are processed by Apple (App Store) or Google (Google Play) — we never hold your card details and cannot charge you directly.

The quickest route: your app store

Because Apple and Google process all payments, they can also action most refunds fastest:

Apple App Store: request a refund at reportaproblem.apple.com with the Apple account you subscribed with.
Google Play: request a refund from your Google Play order history, or at support.google.com/googleplay — Google generally handles requests made within 48 hours directly; later requests are referred to the developer (us).

Your statutory rights — Australia

If you are in Australia, the Australian Consumer Law applies to your subscription and your rights against us do not depend on Apple's or Google's refund decisions. Our paid features come with consumer guarantees that cannot be excluded — including that they are fit for purpose, of acceptable quality, and match their description.

If a paid feature has a major failure (it doesn't work, can't reasonably be fixed, or you would not have subscribed had you known), you can cancel and get a refund of the unused portion (or, in some cases, the full amount paid), or keep it and get compensation for the drop in value. You may also claim compensation for reasonably foreseeable loss.
If the failure is minor, we can choose to fix it within a reasonable time; if we don't, you can ask for a refund.
Contact us directly at hello@forsamuel.com.au with the email on your account, which subscription you hold, which store you subscribed through, and what went wrong. We reply within 2 business days. If a refund is due and we cannot action it through the store's developer tools, we will arrange it with you directly.
Nothing in this policy limits your rights under the Australian Consumer Law.

Situations covered elsewhere

Founder Launch introductory trial: if your subscription is still inside a store-native introductory trial, no subscription charge has been taken yet. Cancel through your App Store or Google Play subscription settings before the trial ends to avoid renewal. The subscription and renewal terms are described in Terms of Service section 5A.
Change of mind: we don't offer change-of-mind refunds ourselves; Apple and Google sometimes do under their own policies (links above). Statutory rights above are unaffected.
If we discontinue the App or a subscription product: the notice periods and refund handling in Terms of Service section 8 apply.
Cancelling: cancelling stops future renewals but doesn't refund the current period — manage subscriptions in your App Store or Google Play account settings. What happens to your documents after a lapse is described in Terms of Service section 5.

Contact

Questions about this policy:
Email: hello@forsamuel.com.au
Kin Tho (ABN 37 320 140 514), Australia