Terms of Service

Effective date: 21 October 2026 · Last updated: 21 October 2026

These Terms of Service ("Terms") govern your use of the For Samuel mobile application ("App") operated by Kin Tho (ABN 37 320 140 514) ("we", "us", "our"). By creating an account or using the App you agree to these Terms.

1. The service

For Samuel is a care coordination tool that allows the members of a Care Hub to share shift schedules, care logs, Team posts, and related care information. You must be 18 or older to use For Samuel. Information about a child or another person is entered by the adults who care for them.

1A. What For Samuel is, and is not

For Samuel is software. We are not a registered NDIS provider, a plan manager, a support coordinator, an employer or an agency. We are not part of any arrangement between a family and a support worker, and we do not handle payments between them. Nothing in the App is medical, legal, tax or financial advice.

2. Accounts

You must provide accurate information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
You must notify us immediately at hello@forsamuel.com.au if you suspect unauthorised access to your account.
One person may not maintain multiple accounts.

3. Acceptable use

You agree not to:

Use the App for any unlawful purpose or in violation of any applicable law.
Enter false, misleading, or fraudulent care records.
Share your account credentials with people who are not authorised members of your Care Hub.
Attempt to reverse-engineer, decompile, or extract source code from the App.
Use the App to transmit spam, malware, or other technically harmful content.
Post content to the Team tab or other shared surfaces that is abusive, threatening, harassing, or that depicts or promotes harm to any person — including material of the kind covered by Australia's Online Safety Act 2021 (such as cyber-abuse material or non-consensual intimate images).
Interfere with the App's servers or infrastructure.

We may remove or disable access to any content that breaches this section, and we will act on lawful removal notices from the eSafety Commissioner or an equivalent regulator within the required timeframe. Household admins can also remove any post within their own Care Hub at any time.

Anyone in a Care Hub can report a Team post from its menu. The hub's admins are told at once, except an admin who wrote the post. We get a copy of every report and check open reports every day. Where a hub has no one able to act on a report, we act on it within 2 business days.

4. Care data responsibility

You are solely responsible for the accuracy and completeness of care data you enter. For Samuel is a coordination and documentation tool — it does not provide medical advice and does not replace professional medical judgment. For Samuel is not a medical device and does not diagnose, treat, cure or prevent any medical condition. Always consult a qualified health professional for medical advice. For Samuel does not validate the clinical accuracy, dosage safety, or completeness of the information you enter. Never rely on For Samuel as the sole source of truth in a medical emergency. In an emergency, call 000. Missed-medicine alerts and other notifications are extra reminders that may not arrive: a phone that is off, offline or muted will not show them, and they do not replace giving or checking medicine yourself.

4B. Shared Care Hubs

What you add to a Care Hub is shared with its members. Admins decide who joins and what each person can do. If you leave a Care Hub, or delete your account, what you added stays in the Care Hub so the care record stays whole. If you delete your account, what you added is shown as “Former member”. We do not settle disagreements between members, for example separated parents. We will follow a court order we are given.

4C. If you invoice through For Samuel

If you invoice through For Samuel (Provider Pro), you are responsible for your invoices: your prices, your ABN and GST status, following the NDIS Pricing Arrangements and your own registration, and keeping your records. Price-limit warnings and suggested support item codes are a guide. They do not check that your invoice is right. If you keep details of a client who does not have a For Samuel account, you are responsible for telling them what you hold and why, and for recording only what you need to invoice and care for them.

4A. Care Plan outputs — scope limit

The Care Plan Pro subscription (My Care Plan) generates structured documents (including Lived Experience Statements, Cover Letters of Joy, Care Snapshots, routines, wellbeing summaries, and Regulation monthly reports). For Australian NDIS Care Hubs, where applicable, it can also compile NDIS-oriented outputs such as Annual Review submissions, Access Request letters, and Variation request letters. These documents are compiled from records you maintain in For Samuel. For Samuel is not a registered NDIS provider, planner, support coordinator, health practitioner or lawyer, and the documents For Samuel generates are not medical or legal advice and do not carry the signature, accreditation, or professional authority of any such role.

Outcomes from any plan review, access request, variation request, or other interaction with your funding body, plan manager, or their representatives are determined by that body — not by a document generated through For Samuel. The same scope limit appears in the footer of every Care Plan document so any party reading the document understands its provenance.

5. Subscriptions and in-app purchases

Provider Pro (AU$19.99/month, or AU$149/year): lets support workers and independent providers create and send invoices from the shifts they have logged. A time-windowed Founder Launch is offered as two separate products (the “Founder Launch SKUs”): AU$9.99/month and AU$99/year. The Founder Launch window ends at the end of 31 March 2027 (Sydney time). A Founder price stays the same while your subscription stays active. If it lapses, signing up again is at that day’s price. We may stop offering a Founder price to new sign-ups at any time. People already on it keep their rate.
Care Plan Pro (AU$89/year): an annual subscription. One subscription covers one Care Hub — everyone who helps manage care in that hub gets access, for up to 4 people (fair use: we keep the newest 50 versions of each document): when one admin of a Care Hub subscribes, every admin of that Care Hub can use it. If you are an admin of more than one Care Hub, your subscription covers one of them: the one you first use it in, until you move it. You can move it to another Care Hub you manage once every 30 days. If the admin who subscribed leaves the Care Hub or stops being an admin, the Care Hub loses access until another admin subscribes. It gives you the Care Plan editor and the documents My Care Plan makes from your records (Lived Experience Statement, Cover Letter of Joy, routines, wellbeing summaries), Care Snapshot PDF / CSV export, and Australian NDIS-oriented outputs where they apply. A time-windowed Founder Launch is offered as a separate product (the “Founder Launch SKU”) at the same AU$89/year price. It stays AU$89/year while your subscription stays active, even if we raise the standard price for new sign-ups. If it lapses, signing up again is at that day’s price.
If Care Plan Pro ends:
- Nothing you made is deleted. Every document and plan stays in your account, and More → Sync & Data → “Download my data” includes all of it.
- Your saved plans and documents stay readable in the app.
- Making or regenerating a document, editing plans, adding evidence links, and exporting (including the Care Snapshot as PDF / CSV and the submission pack) need an active subscription. The Care Plan screens show a “Subscribe” prompt where that applies.
Subscriptions renew automatically (monthly or yearly, as you chose) unless cancelled at least 24 hours before the renewal date, in the App Store or Google Play. If you cancel, you keep access until the end of the period you have paid for. Deleting your For Samuel account does not cancel a subscription.
All prices are in Australian dollars and inclusive of any applicable GST.
If we raise the price of your plan, Apple or Google will tell you before the new price applies, and you can cancel before you are charged it. On some stores the new price only applies if you agree to it.
Refunds are handled by Apple (App Store) or Google (Google Play) under their refund policies. Our Refund Policy explains the store refund routes and the statutory rights (including under the Australian Consumer Law) that store policies do not displace.
As a consumer you also have statutory guarantees under the Australian Consumer Law that services be provided with due care and skill, be fit for any purpose you made known, and be supplied within a reasonable time (sections 60–62). These guarantees cannot be excluded, and nothing in this section or in a store’s refund policy displaces them.
The core App is free for all Care Hub members. Subscriptions are optional features for support workers and Care Hub admins.

5A. Founder Launch introductory trial

During the Founder Launch window, a Founder Launch subscription may include a store-native introductory trial (for example, Apple App Store’s 3-month introductory offer or Google Play’s 90-day base-plan trial, as configured in the relevant store). The store shows the trial length, price and cancellation deadline before you confirm.

A payment method is required by your App Store or Google Play account to start the trial. You are not charged for the subscription during the trial period. Unless you cancel at least 24 hours before the trial ends, the subscription automatically renews at the Founder Launch price shown at confirmation.

6. Intellectual property

The For Samuel name, logo, and software are the intellectual property of Kin Tho (ABN 37 320 140 514). Your care data remains your property. You keep ownership of what you add. You let us store, process and show it to the people in your Care Hub so the app works. This permission ends when the content is deleted.

Contains information from Open Food Facts, licensed under the Open Database Licence (ODbL). Barcode lookups use Open Food Facts product data, which can be wrong or out of date; check the label.

Some nutrition reference figures shown in the App are derived from the Australian Food Composition Database (Release 3) published by Food Standards Australia New Zealand (FSANZ), used under the Creative Commons Attribution-ShareAlike 3.0 Australia (CC BY-SA 3.0 AU) licence. These figures are estimates that can vary by batch and brand and are not a substitute for professional dietary advice.

7. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service availability and discontinuation

8.1 Availability. We aim to keep For Samuel available at all times but do not guarantee uninterrupted access. We may perform maintenance, update the App, or suspend access for reasons outside our control. We will provide reasonable notice of planned downtime where possible.

8.2 Permanent discontinuation of the App. We may permanently discontinue the App, including because it is no longer commercially viable for us to operate. If we do:

We will give you at least 90 days' written notice by email and in-app notification before the App closes.
During the notice period, you can continue to use the App, export a complete copy of your data via More → Sync & Data → "Download my data" (the right described in section 8 of the Privacy Policy), and cancel any active subscription.
For the final 30 days of the notice period the App is read-only, so you can still view and download everything but cannot add new entries.
At the end of the notice period, the App will stop accepting new data and your records will be deleted or anonymised in accordance with the Privacy Policy.
Active paid subscriptions will be cancelled at the end of the notice period. If we close the App before your paid period ends, we will refund the unused part. Ask Apple or Google first; if they say no, email us and we will refund you directly. Once we give notice, we will stop selling new subscriptions.

8.3 Discontinuation of a specific subscription product. We may discontinue an individual subscription product (for example, Care Plan Pro or Provider Pro) without discontinuing the App itself. If we do, we will give you at least 60 days' written notice. During the notice period, your subscription continues to work as normal. At the end of the notice period, the subscription will end and your access to the paid features in that tier will revert to the free tier of the App. If your paid period runs past the end date, we will refund the unused part, the same way as in section 8.2. Any data you created using the paid feature stays in your account and remains available via "Download my data."

8.4 Promotional rates. Withdrawing a promotional rate means we stop offering it to new sign-ups; it does not allow us to unilaterally change the rate of an active, continuous subscription that locked in a promotional rate at sign-up. Promotional rates (including any launch rate described in section 5) persist only for the life of an active, continuous subscription to the relevant product. They do not survive cancellation, payment lapse, or discontinuation of the App or the subscription product itself (the bounds set out in 8.2 and 8.3).

9. Limitation of liability

To the maximum extent permitted by Australian law, Kin Tho (ABN 37 320 140 514) is not liable for any indirect, incidental, special, or consequential loss arising from your use of the App. Our total liability to you for any claim arising from these Terms is limited to the greater of AU$50 and the amount you paid us in the 12 months prior to the claim.

This limit does not apply to loss caused by our negligence or fraud, or by our breach of privacy law. Nothing in these Terms limits any rights you have under the Australian Consumer Law, including statutory guarantees that cannot be excluded and compensation for reasonably foreseeable loss when we fail one.

10. Termination

You may delete your account at any time via More → Leave or delete → Delete my account. If you breach these Terms, we will normally contact you first and give you a reasonable opportunity (at least 7 days) to remedy the breach before suspending or terminating your account, except where the breach is serious — such as unlawful use, harm to another person, or a security threat to the service — in which case we may suspend access immediately while we investigate. If we end your account, we will tell you why and give you at least 14 days to download your data, unless the law or a serious safety risk prevents it. If you think we got it wrong, email us and we will review it. Before deleting your account you can download a complete copy of your data via More → Sync & Data → "Download my data." Upon termination, your data will be deleted in accordance with our Privacy Policy, including the 30-day grace period and anonymisation schedule described in its section 6.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. You can also bring a claim in a court or consumer tribunal in the state or territory where you live.

11A. The rest of the agreement

If a court finds part of these Terms cannot be enforced, the rest still applies. We may transfer our rights and duties under these Terms to someone who takes over For Samuel. If we do, we will tell you before your information moves, and the new owner must follow our Privacy Policy. These Terms and the Privacy Policy are the whole agreement between you and us about the App. Nothing here limits the rights the Australian Consumer Law gives you.

12. Changes to these Terms

We may update these Terms. If a change is material, we will tell you by in-app notification or email at least 14 days before it takes effect. If a change disadvantages you, you can cancel before it takes effect and we will refund the unused part of any paid period. We will not use these updates to change the price of your current subscription (see section 5).

13. App Store and platform-specific terms

These additional terms apply when you obtain For Samuel from a specific application marketplace.

13.1 Apple App Store (iOS users). If you obtained the App from the Apple App Store, you acknowledge and agree:

Parties. These Terms are an agreement between you and Kin Tho (ABN 37 320 140 514), and not with Apple Inc. ("Apple"). Apple is not a party to these Terms and is not responsible for the App or its content. Kin Tho — not Apple — is solely responsible for the App and for addressing any claims you or any third party have relating to the App.
Scope of licence. Your licence to use the App is non-transferable and limited to use on any Apple-branded products you own or control, subject to the Apple Media Services Terms and Conditions Usage Rules.
Maintenance and support. Kin Tho is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
Warranty. Kin Tho is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. We do not exclude any warranty or guarantee the Australian Consumer Law gives you. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) of the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
Product claims. Kin Tho — not Apple — is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App's use of any third-party software, services, or data.
Intellectual property. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Kin Tho — not Apple — will be solely responsible for the investigation, defence, settlement, and discharge of any such claim, to the extent required by these Terms.
Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer contact. Questions, complaints, or claims with respect to the App should be directed to: Kin Tho, ABN 37 320 140 514, Australia — hello@forsamuel.com.au.
Third-party terms. You agree to comply with applicable third-party terms of agreement when using the App.
Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

13.2 Google Play (Android users). If you obtained the App from Google Play, your use of the App is also subject to the Google Play Terms of Service. Kin Tho — not Google — is responsible for the App and for addressing any claims you or any third party have relating to the App. Refunds for in-app purchases are handled by Google pursuant to its refund policies.

14. Contact

Questions about these Terms:
Email: hello@forsamuel.com.au
Kin Tho (ABN 37 320 140 514), Australia